Delivery Information and Refund Policy
Delivery & Shipping Information
- Before we can dispatch your purchases, we may need to confirm your details with your card issuer. We will do our best to keep delays to a minimum.
- Our delivery time starts from the moment an order is accepted and includes a 24 hour period where your items will be processed and dispatched by our warehouse. Within the UK, it takes 1 to 2 working days. Please note this can take longer during our sale periods when it may take up to 3 to 5 working days for shipments to be dispatched. Our intenational shipping takes 4 to 7 working days, But can take up to 7 to 10 days during sales periods,
- We work closely with our shipping partners (DHL, UPS, ) to minimize the potential impact of custom delays on our international customers.
Refund / Cancellation Policy
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. UK VAT will be applied to orders dispatched within the United Kingdom, excluding the Channel Islands. Local VAT will be applied to all other EU destinations.
Most countries are shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be calculated at checkout.